Shipping policy

Welcome to Oudh Al Shab! We strive to provide a seamless shopping experience, and this includes a reliable and timely delivery of your orders. Please review our shipping policy to understand the details of our delivery process.

1. Shipping Destinations

  • We currently ship to all regions within the United Kingdom, including Northern Ireland, the Highlands, and the Channel Islands.

2. Shipping Options & Delivery Times

  • Standard Shipping: £2.99 - Typically takes 3-5 business days.
  • Express Shipping: £5.99 - Typically takes 1-2 business days.
  • Free Shipping: Available for orders over £49.99 within the UK (3-5 business days).
  • International Shipping: At this time, we only offer shipping within the United Kingdom.

Delivery times are estimates and commence from the date of dispatch. Actual delivery times may vary depending on external factors such as weather conditions or carrier delays.

3. Order Processing Time

  • Orders are processed within 1-2 business days (excluding weekends and holidays).
  • Orders placed after 1 PM GMT or on weekends/holidays will be processed the next business day.

4. Order Tracking

  • Once your order is dispatched, you will receive a confirmation email with tracking information.
  • You can track your order through the courier’s website using the tracking number provided.

5. Missed or Delayed Deliveries

  • If your order does not arrive within the estimated delivery time, please contact our Customer Service team at info@oudhalshab.com or call us at [Contact Number].
  • We will do our best to resolve any delivery issues as quickly as possible.

6. Shipping to Multiple Addresses

  • At this time, we do not support splitting orders to multiple addresses. If you wish to send items to multiple locations, please place a separate order for each destination.

7. Shipping Restrictions

  • Certain products may be restricted from shipping to specific areas due to local regulations. If your order is affected, our Customer Service team will contact you with alternative options.

8. Lost or Damaged Packages

  • If your package arrives damaged or is lost during transit, please contact us within 7 days of receiving the order (or expected delivery date for lost items).
  • We will arrange for a replacement or a refund, depending on the circumstances.

9. Contact Information

  • For any questions or concerns regarding your shipment, please contact our Customer Service team:
    • Email: info@oudhalshab.com
    • Phone: [Customer Support Phone Number]
    • Hours: Monday – Friday, 9 AM – 5 PM GMT

Thank you for choosing Oudh Al Shab. We are committed to providing high-quality service and ensuring that your orders are delivered with care.